Privacy Policy | Grey Freight

Last updated: June 1, 2026

1. Information We Collect

When you use our website or services, we may collect the following types of information:

Personal Identification Information: Full name, email address, phone number, company name, job title, and physical address.
Operational Data: Commercial invoices, consignment details, freight weights, origins, SADC customs corridors, and destination addresses.
Business Credentials: Company tax numbers, clearing permits, and import/export licenses required under the Customs and Excise Act.
Technical Data: IP address, browser type, device information, pages visited, and browsing patterns.

2. How We Use Your Information

To process and manage your freight, customs clearance, and logistics requests.
To communicate with you regarding your shipments and inquiries.
To comply with customs regulations, border control requirements, and legal obligations.
To improve our website, services, and customer experience.
To send operational updates, regulatory changes, and service announcements.

3. Data Sharing & Disclosure

We may share your information with:

Customs authorities (ZIMRA, SARS, etc.) and border control agencies as required by law.
Shipping lines, airlines, trucking partners, and warehousing operators to fulfill logistics services.
Regulatory bodies and government agencies as mandated by applicable laws.
Third-party service providers who assist us in operating our business (analytics, email delivery).

We do not sell your personal data to third parties.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law (typically 5 years for customs records).

5. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data, subject to legal retention requirements.
Object to processing of your data for marketing purposes.
Withdraw consent at any time, where processing is based on consent.

6. Cookies

Our website uses cookies to improve functionality and analyze traffic. You can manage cookie preferences through your browser settings. Essential cookies are required for basic site functionality.

7. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit, access controls, and regular security audits.

8. Contact

For questions about this policy or to exercise your data rights, contact us at:

Email: info@greyfreight.co.zw
Phone: +263 789 368 301
Address: Harare, Zimbabwe